Policies

1. ASOARE – Return Policy (Short)

Returns

We hope you’ll love your ASOARE products, but if something isn’t right, you can request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

  • unused and in original condition

  • with tags and original packaging

  • accompanied by proof of purchase

To start a return, email us at asoareonline@gmail.com with your order number and photos of the item.
We’ll send you instructions and, where applicable, a return label. Items sent back without contacting us first will not be accepted.

Damaged or wrong items

Please check your order when it arrives and contact us immediately if an item is damaged, defective, or incorrect so we can fix the issue (replacement or refund).

Exchanges

The fastest way to get a different size or product is to return the item and place a new order once your return is approved.

EU 14-day cooling-off period

If your order is shipped to the European Union, you also have the right to cancel your order within 14 days of delivery for any reason. Items must still be unused, with tags and original packaging.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval.
If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed after approval, please contact us at asoareonline@gmail.com.

2. ASOARE – Privacy Policy (Short)

Last updated: [update the date]

This Privacy Policy explains how ASOARE collects, uses, and protects your personal information when you visit asoare.com, place an order, or contact us.

By using our website, you agree to this Privacy Policy.

1. Information we collect

We may collect:

  • Contact details – name, email, phone number, billing and shipping address

  • Order details – products ordered, payment confirmation, delivery information

  • Account details (if you create an account) – username, password

  • Usage data – IP address, browser type, pages visited, and similar data collected through cookies and analytics tools

2. How we use your information

We use your data to:

  • process and deliver your orders

  • provide customer support

  • manage your account

  • improve our website and services

  • send marketing emails if you choose to subscribe (you can unsubscribe at any time)

  • comply with legal obligations and prevent fraud

3. Cookies

We use cookies and similar technologies to operate and improve our site and to understand how visitors use it.
You can control cookies through your browser settings, but some features of the site may not work correctly without them.

4. Sharing your information

We may share your information with:

  • service providers (for example: Shopify, payment processors, shipping companies)

  • professional partners who help us run the business (analytics, marketing tools)

  • authorities, when required by law

We do not sell your personal data.

5. Data protection and retention

We take reasonable technical and organisational steps to protect your data.
We keep your information only as long as necessary to provide our services, meet legal requirements, and resolve disputes.

6. Your rights

Depending on where you live, you may have the right to:

  • access the personal data we hold about you

  • ask us to correct or delete your data

  • object to certain types of processing

  • withdraw consent for marketing communications

To exercise these rights, contact us at asoareonline@gmail.com.

7. Contact

If you have questions about this Privacy Policy or your data, please contact us:

Trade name: ASOARE
Email: asoareonline@gmail.com
Phone: +44 7799 389 741
Address: 53 Augustus Court, Feltham TW13 6LH, United Kingdom

3. ASOARE – Terms of Service (Short)

1. About this website

This website is operated by ASOARE. By visiting asoare.com and/or purchasing something from us, you agree to these Terms of Service.

If you do not agree with these terms, please do not use the site.

2. Online store

  • You must be of legal age in your country (or have permission from a parent/guardian) to place an order.

  • You agree not to use our products for any illegal or unauthorised purpose.

3. Products, prices and orders

  • Some products are available only online and may have limited quantities.

  • We try to display colours and images as accurately as possible, but cannot guarantee your screen’s display.

  • Prices and product availability may change at any time without notice.

  • We reserve the right to refuse or cancel any order (for example, in case of suspected fraud or incorrect pricing).

4. Billing and account information

You agree to provide current, complete, and accurate purchase and account information.
We may cancel or limit orders that appear to be placed by resellers or distributors.

5. Intellectual property

All content on this site (illustrations, logos, text, graphics, etc.) is the property of ASOARE or its licensors and may not be copied, used, or distributed without our written permission.

6. Prohibited uses

You may not use the site:

  • for any unlawful purpose

  • to violate any laws or third-party rights

  • to upload viruses or malicious code

  • to harass, abuse, or harm others

We may suspend or terminate your access if you breach these terms.

7. Limitation of liability

ASOARE is not liable for any indirect, incidental, or consequential damages resulting from the use of our site or products, except where such limitation is not permitted by law. Your use of the site is at your own risk.

8. Governing law

These Terms are governed by the laws of the United Kingdom. Any disputes will be handled by the competent courts in the UK.

9. Changes to these Terms

We may update these Terms of Service from time to time. The latest version will always be available on this page. Your continued use of the site means you accept the updated terms.

10. Contact

If you have questions about these Terms of Service, please contact us:

Email: asoareonline@gmail.com
Phone: +44 7799 389 741
Address: 53 Augustus Court, Feltham TW13 6LH, United Kingdom